Privacy Policy

Information We Collect

Depending on how you interact with BarkZone, we collect information you provide when you contact us, complete an application, request a service, sign a waiver, apply for a job or manage your visits.

This may include:

• Your name, email address, phone number and address.
• Emergency, secondary and veterinarian contact details you give us.
• Information about your dog, including health, behavior, care instructions, photos and vaccination records.
• Liability waiver details, including your typed signature and the date you agreed.
• Service requests, reservation details, payments and communications with our team.
• Job application details and resumes, if you apply to work with us.

We also use Google Analytics 4 (GA4) to understand how visitors use our website. Depending on your settings and our configuration, GA4 may collect information such as pages visited, interactions with the website, browser and device information, and approximate location.

Our website forms use Cloudflare Turnstile, a security check that helps block spam. It may process technical information such as your IP address and browser details.

How We Use Information

We use information to:

• Respond to questions and service requests.
• Review applications and arrange services.
• Maintain customer and dog-care records.
• Send information about appointments and services.
• Process payments for our services.
• Send news and promotions about BarkZone, which you can opt out of at any time.
• Review job applications.
• Understand website usage and improve our website.
• Operate, maintain and protect our website and business.

When We Share Information

BarkZone does not sell customers’ personal information.

We use Google Analytics 4, provided by Google, to understand how visitors use our website and improve their experience. Google processes information collected through this tool to provide analytics services.

We also share information with service providers that help us run our business, including companies that host our website and forms (Webflow), check forms for spam (Cloudflare), store and organize form submissions (Google), manage customer records and reservations, process payments and send communications. These providers use information only to provide their services to us.

We may disclose information when required by law or when reasonably necessary to protect legal rights or address fraud or security concerns.

Cookies and Website Analytics

We use Google Analytics 4 to help us understand which pages visitors use and how they interact with our website. GA4 can use cookies and similar technologies to measure this activity.

We sometimes advertise BarkZone online. Advertising platforms such as Google may use their own cookies and the information they hold to show and measure ads, according to their own policies and the ad settings you choose with them.

You can manage cookies through your browser settings. Blocking cookies may affect some website features. To stop Google Analytics from measuring your visits to websites, you can install the Google Analytics opt-out browser add-on.

For more information, read how Google uses information from sites and apps that use its services.

Email Preferences

You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us at admin@barkzone.com. To stop other promotional messages, such as texts, contact us at the same address.

Unsubscribing from promotional messages does not stop necessary communications about your appointments, requests or services.

Your Information and Choices

To ask about your information or request access, a correction or deletion, contact us at admin@barkzone.com.

We may need to verify your identity before completing a request. We may retain certain information when needed to meet legal obligations, maintain required records or resolve disputes.

How Long We Keep Information

We keep information for as long as needed for the purposes described in this policy, including providing services, maintaining necessary records and meeting legal obligations.

How We Protect Information

We use reasonable safeguards designed to protect personal information from unauthorized access, use or disclosure. No method of transmission or storage is completely secure.

Other Websites and Services

Some features on our website are provided by other companies:

• Our live web cams are provided by Google Nest. A camera stream loads only when you choose to play it. The cameras show our play areas, where dogs, our team and occasionally customers may appear.
• Videos on our News page are hosted on YouTube.
• Customer reviews on our website come from our Google Business Profiles and show each reviewer’s public Google name.

Our website may also link to other websites or services. When you use those features or visit those services, their privacy policies explain how they handle information.

Updates to This Policy

We may update this policy when our practices or applicable requirements change. We will post the updated policy here and revise the date above. Where required, we will provide additional notice or obtain consent.