Reviews & Testimonials

I like to use this place for self wash during the winter months or after camping/beach trips. The self wash areas are NOT cleaned after every use; each stall I went to had not been cleaned and had to remove dog hair from the previous pup. The front desk staff is rude, not approachable and seem annoyed when you ask questions.

My dog loves it here. He typically does two days during the work week to break up the week. He's usually pretty chill the days following his visits after playing all day. I appreciate that I can check in via the cameras and see him playing and having fun with the friends he has made. We haven't done summer days yet and I have not been able to watch them play outside, so I'm reserving a star. Overall, it's a nice option to have. I appreciate they do the temperament tests and seem to keep a pretty good eye on the dynamics with the dogs present. Would recommend.

My Golden Retriever had a great experience at BarkZone for his spa day! He was greeted by delightful staff members (he did have an appointment) for his bath, nail trim and blowout. He looked ready for the show ring when he emerged 2 hours later. Highly recommended!

The front office is amazing, extremely kind and accommodating. Great that you can watch the dogs on the webcam. They know each dog well!

This is the BEST place ever to bring your dog. We've been taking our Australian cattle dog here for years and have always seen Winston enjoying himself on the doggie cam and when we drop him off and the staff see him they almost always recognize him and greet him with his name and a doggie pat pat on the head. He leaves us gleefully each time, tail wagging as he follows the staff into the inner sanctuary. The staff is just amazing. Haven't met a grumpy member of the team yet- and we've been coming here for years. A true find, for sure!

My dog loves these guys!!

The groomers are good, but the front office person questions if you have any concerns about pricing. Offputting.

Kayla was AMAZING!!!! She did an EXCEPTIONAL job grooming Onyx!! We will be booking with her again! I'm so happy I found you guys!!!

The last two times I tried to get my dogs nails trimmed here, we walked away not having gotten them trimmed at all. A couple of years ago I had an appointment and brought my dog in and the attendant said “I can’t do it without help and I’m the only one here.” Shortly after, another employee walked in with their off-leash dog which ran up to my nervous, on-leash dog and cornered it. They did nothing about this but watch. Didn’t even try to call the dog away. Then still said they couldn’t do it even though they clearly had help now. Thought I’d try them again and explained what had happened last time with someone very understanding on the phone. They said we’ll make sure there’s enough help and to schedule at a time when it’d be low traffic in the shop. Today I show up for my appointment and nobody is here at all. Not answering my phone calls or their ring door bell. We waited around for 30 mins and nothing. Pretty bad experience all around. UPDATE: The still haven’t even responded to my voicemails I left 3 days ago. Waste of time.

Barkzone is great! It's the staff that make it so. They are friendly and attentive to my dog, they know her. I would LOVE it if drop off were a little bit faster!

My 6-yr-old Great Pyrenees got her first grooming ever and she came out looking and smelling fabulous. They were sensitive to her nervousness and were able to groom her without needing to resort to a muzzle. She's much more comfortable without all the extra floof (IYKYK). Beats trying to bathe her myself in my claw foot bathtub! Highly recommend.

After two serious incidents, we will never ever trust this place with our dog again! During the first incident, while we were overseas, we saw their missed call at around 2am with no voicemail or email. We were extremely frightened, especially since we had previously been told they would only call in the case of a serious emergency involving our dog. I spent that time repeatedly calling them back in distress, but no one answered! 💔 It took nearly an hour to finally reach someone. We later found out they had mishandled our dog’s food storage and we had to urgently purchase new food at our own expense to ensure our dog was fed. The lack of communication, accountability, and basic responsibility in this situation was unacceptable! The second incident was far worse. Just three days into our trip, we received a voicemail saying our 7 lb dog had been involved in a fight. We were initially told that a large dog pinned her down during mealtime. We specifically requested a written explanation of what happened and asked for photos. While they did send photos, they never provided any written explanation. (Not surprised!) Instead, we only received a phone call from a manager, and later, when we picked our dog up, we were given a completely different version of events. The refusal to document the incident in writing, combined with conflicting stories, raises serious concerns about transparency and accountability. After picking our pup up, we discovered bite marks and eye infection following. The fact that dogs of all sizes are mixed together, especially during feeding, shows extremely poor judgment and unsafe handling practices. On a side note, their website/storefront stated we could pick dogs up during break time, but they will charge a fee. We tried to do that once, and the staff showed up rude and fed up insisting us picking up during business hours. Crazy! We are just so incredibly fortunate that our dog is safe, but this experience was completely unacceptable. Between the lack of communication, inconsistent reporting, and questionable safety practices, we strongly advise others to think twice before trusting this facility with their pets!

I just wanted to leave a grooming review for Portland Barkzone. Thank you Taylor! My dog Mauricio has never looked better. You are very professional, on top of scheduling and personable. I apologize for not leaving a tip! The grooming rates went up substantially since my last visit! Barkzone is lucky to have you. Thanks again

I have zero complaints about the grooming, they do a great job for a reasonable price. My only issue is communication. I have never had anyone answer the phone when I call and end up playing a lot of phone tag. I have also never gotten any appointment confirmations. I don’t think they have anyone managing the desk or appointments, which is fine, but it would be nice to have alternative ways to communicate such as text or email as well as a way to book online. Nevertheless, this isn’t a deal breaker, I’ll continue to take my pup here.

This was my first opportunity to have Harry taken care of in Lake Oswego where I live. Going to NE Portland was hard for him and for me. The haircut and bath was fine, though I will plan to have him bathed and wait a few weeks for a haircut. I have no complaints though I will expect he stand a little further away from the scissors next time. The groomer did a great job on her first try, as he is a very hairy and knotted up customer. She was very nice and Harry enjoyed his experience.

This was the first time we had ever had our king Charles spaniel trimmed. She came out looking absolutely beautiful. We are going to trim her about every two months now.

Our first visit went perfectly and our pup looked great. Janelle was very nice and accommodating.

I’ve been here a couple times for a quick nail grinding for my dog. They are quick, the price is very good, and they do a fantastic thorough job. My dog is happy after and that is important.