Reviews & Testimonials

Wow I am so happy I met Alex today!! I’ve been bringing my boy Henry in since the merge with Mutley Crew. I want to say off the top: I would give this place less stars originally because Henry always had a different groomer every time he went in and all of them never really seemed too interested in my needs or my little one - like they were just there for the job. The front desk also varies on level of customer service depending on who you get. I’ve met one lady (I think she may have been the owner, I’m unsure) who was incredibly nice and helped me feel better about bringing Henry in. Today, there was a lady there who couldn’t even say thank you when I gave her my card to pay. I understand having a bad day but these animals are like our children and if I get one bad feeling somewhere I’m gone - so it seems being the first face people will see is very important to at least fake smile? Idk. I digress, the reason for five stars is Alex. She is the first one since being here for almost a year to come up to us ask both of our names, introduce herself with a smile, ask me about what I’d like to see, she sat with both of us and told us what she thinks she will be able to do, also she said Henry had no haircut notes in his file which I probably should not have been surprised to hear! She let me know that she updated his profile with my notes and his type of cut. She was just so very personable and sweet and best of all - Henry looks so stinking cute! And I will say: I am very picky with his haircuts. I am that kind of client that has a laundry list of things I like and don’t like and she is one of the tops (if not the best) in Henry’s seven year life that could accommodate for everything. I think it’s people like this who make today’s world seem hopeful. I am going to ask for her every time and tell everyone to ask for her. Thank you Alex!!

My Daisy loves going to play with her friends. My only issue is that she doesn’t get to got potty outside. She is trained to “not” potty inside so when I pick her up, she cannot get outside fast enough to potty. I had to switch to half days so she isn’t suffering all day holding it.

A friend of mine told me about this place. It was my first time and I am amazed. They did such a good job with our girl. They also cleaned her private area very well. Highly recommend!

This is the BEST place ever to bring your dog. We've been taking our Australian cattle dog here for years and have always seen Winston enjoying himself on the doggie cam and when we drop him off and the staff see him they almost always recognize him and greet him with his name and a doggie pat pat on the head. He leaves us gleefully each time, tail wagging as he follows the staff into the inner sanctuary. The staff is just amazing. Haven't met a grumpy member of the team yet- and we've been coming here for years. A true find, for sure!

My dog loves these guys!!

The groomers are good, but the front office person questions if you have any concerns about pricing. Offputting.

Kayla was AMAZING!!!! She did an EXCEPTIONAL job grooming Onyx!! We will be booking with her again! I'm so happy I found you guys!!!

The last two times I tried to get my dogs nails trimmed here, we walked away not having gotten them trimmed at all. A couple of years ago I had an appointment and brought my dog in and the attendant said “I can’t do it without help and I’m the only one here.” Shortly after, another employee walked in with their off-leash dog which ran up to my nervous, on-leash dog and cornered it. They did nothing about this but watch. Didn’t even try to call the dog away. Then still said they couldn’t do it even though they clearly had help now. Thought I’d try them again and explained what had happened last time with someone very understanding on the phone. They said we’ll make sure there’s enough help and to schedule at a time when it’d be low traffic in the shop. Today I show up for my appointment and nobody is here at all. Not answering my phone calls or their ring door bell. We waited around for 30 mins and nothing. Pretty bad experience all around. UPDATE: The still haven’t even responded to my voicemails I left 3 days ago. Waste of time.

Barkzone is great! It's the staff that make it so. They are friendly and attentive to my dog, they know her. I would LOVE it if drop off were a little bit faster!

My 6-yr-old Great Pyrenees got her first grooming ever and she came out looking and smelling fabulous. They were sensitive to her nervousness and were able to groom her without needing to resort to a muzzle. She's much more comfortable without all the extra floof (IYKYK). Beats trying to bathe her myself in my claw foot bathtub! Highly recommend.

After two serious incidents, we will never ever trust this place with our dog again! During the first incident, while we were overseas, we saw their missed call at around 2am with no voicemail or email. We were extremely frightened, especially since we had previously been told they would only call in the case of a serious emergency involving our dog. I spent that time repeatedly calling them back in distress, but no one answered! 💔 It took nearly an hour to finally reach someone. We later found out they had mishandled our dog’s food storage and we had to urgently purchase new food at our own expense to ensure our dog was fed. The lack of communication, accountability, and basic responsibility in this situation was unacceptable! The second incident was far worse. Just three days into our trip, we received a voicemail saying our 7 lb dog had been involved in a fight. We were initially told that a large dog pinned her down during mealtime. We specifically requested a written explanation of what happened and asked for photos. While they did send photos, they never provided any written explanation. (Not surprised!) Instead, we only received a phone call from a manager, and later, when we picked our dog up, we were given a completely different version of events. The refusal to document the incident in writing, combined with conflicting stories, raises serious concerns about transparency and accountability. After picking our pup up, we discovered bite marks and eye infection following. The fact that dogs of all sizes are mixed together, especially during feeding, shows extremely poor judgment and unsafe handling practices. On a side note, their website/storefront stated we could pick dogs up during break time, but they will charge a fee. We tried to do that once, and the staff showed up rude and fed up insisting us picking up during business hours. Crazy! We are just so incredibly fortunate that our dog is safe, but this experience was completely unacceptable. Between the lack of communication, inconsistent reporting, and questionable safety practices, we strongly advise others to think twice before trusting this facility with their pets!

I just wanted to leave a grooming review for Portland Barkzone. Thank you Taylor! My dog Mauricio has never looked better. You are very professional, on top of scheduling and personable. I apologize for not leaving a tip! The grooming rates went up substantially since my last visit! Barkzone is lucky to have you. Thanks again

It was my dog's first time being groomed at BarkZone. She was groomed within 90 minutes and they got her nails trimmed, which is impossible!

After more than three not-so-good grooming’s from different places, I was so pleased to see the results of the bark zone. They did a fantastic job! My dog looks absolutely amazing!

Amazing groomers. There passion shows threw there work!

We have used this company for the past 20 years with my three westies. Janell does an amazing job. We will continue to use BarkZone for quite a while!

I have a big hairy St Bernard and Myra always takes great care of him! he always comes home looking great and smelling good, and is always happy both at drop off and pick up. i know they take great care of the dogs.