Reviews & Testimonials

Great place for a self-service dog wash. The price is reasonable and they have tons of supplies, shampoos, conditioners, and colognes. @professorthesaintbernard was a happy, clean boy.

Had the worst experience here with the girl at the front desk! She has black hair/bangs and had winged liner. She was so incredibly rude to us!! We usually come here and have a great experience but this girl alone ruined it for us. I have never been treated with such disrespect and will likely not come back unless she stops working here.

I cannot recommend Lilie’s grooming service enough! Seriously, request Lilie at the front desk no matter the temperament of your dog! My dog, Ares, went in looking rough and in need of some serious attention, and Lilie worked her magic. From the moment I walked in, I could tell she genuinely cares about the animals she works with. Ares left looking and smelling incredible, with a fresh haircut and trimmed nails that made him look like a completely different dog. What really stood out to me was how much care and attention Lilie gave him. It was clear that she didn’t just do it for the paycheck—she’s passionate about her job and genuinely wants to ensure the well-being of every dog she works with. Ares was in great hands the whole time, and I could see the love she puts into her work. I’ll definitely be coming back and recommending her to everyone I know. If you want a groomer who truly loves what they do, Lilie is your person!

Yeah I’d think twice about bringing your dog here, it seems like they don’t really watch the dogs good enough. This is like the 3rd time my dog has came back like this. Very unprofessional.

So I usually take my dog there for his bath and was trying to setup boarding. As a first time stay, one of the requirements was to have my dog attend a daycare 1-3 days, cool. I gave them a call to setup the daycare, as the email from them stated. The person helping Caitlin, asked if I read the email. I said I did and she quickly said “ great, availability won’t be till April, I have other customers to help bu-bye” and hung up on me. I had more questions but I guess she couldn’t care less. I wish I couldn’t care less like her and give some negative stars for this review. I know this place has 4.5 stars and pretty sure the other staff is awesome as I was always satisfied with interactions at the doggy bath but Caitlin needs to be called out for this one. I’ve attached screenshots of the emails. She didn’t mention a temperament test in any of the emails

This is the BEST place ever to bring your dog. We've been taking our Australian cattle dog here for years and have always seen Winston enjoying himself on the doggie cam and when we drop him off and the staff see him they almost always recognize him and greet him with his name and a doggie pat pat on the head. He leaves us gleefully each time, tail wagging as he follows the staff into the inner sanctuary. The staff is just amazing. Haven't met a grumpy member of the team yet- and we've been coming here for years. A true find, for sure!

My dog loves these guys!!

The groomers are good, but the front office person questions if you have any concerns about pricing. Offputting.

Kayla was AMAZING!!!! She did an EXCEPTIONAL job grooming Onyx!! We will be booking with her again! I'm so happy I found you guys!!!

The last two times I tried to get my dogs nails trimmed here, we walked away not having gotten them trimmed at all. A couple of years ago I had an appointment and brought my dog in and the attendant said “I can’t do it without help and I’m the only one here.” Shortly after, another employee walked in with their off-leash dog which ran up to my nervous, on-leash dog and cornered it. They did nothing about this but watch. Didn’t even try to call the dog away. Then still said they couldn’t do it even though they clearly had help now. Thought I’d try them again and explained what had happened last time with someone very understanding on the phone. They said we’ll make sure there’s enough help and to schedule at a time when it’d be low traffic in the shop. Today I show up for my appointment and nobody is here at all. Not answering my phone calls or their ring door bell. We waited around for 30 mins and nothing. Pretty bad experience all around. UPDATE: The still haven’t even responded to my voicemails I left 3 days ago. Waste of time.

Barkzone is great! It's the staff that make it so. They are friendly and attentive to my dog, they know her. I would LOVE it if drop off were a little bit faster!

My 6-yr-old Great Pyrenees got her first grooming ever and she came out looking and smelling fabulous. They were sensitive to her nervousness and were able to groom her without needing to resort to a muzzle. She's much more comfortable without all the extra floof (IYKYK). Beats trying to bathe her myself in my claw foot bathtub! Highly recommend.

After two serious incidents, we will never ever trust this place with our dog again! During the first incident, while we were overseas, we saw their missed call at around 2am with no voicemail or email. We were extremely frightened, especially since we had previously been told they would only call in the case of a serious emergency involving our dog. I spent that time repeatedly calling them back in distress, but no one answered! 💔 It took nearly an hour to finally reach someone. We later found out they had mishandled our dog’s food storage and we had to urgently purchase new food at our own expense to ensure our dog was fed. The lack of communication, accountability, and basic responsibility in this situation was unacceptable! The second incident was far worse. Just three days into our trip, we received a voicemail saying our 7 lb dog had been involved in a fight. We were initially told that a large dog pinned her down during mealtime. We specifically requested a written explanation of what happened and asked for photos. While they did send photos, they never provided any written explanation. (Not surprised!) Instead, we only received a phone call from a manager, and later, when we picked our dog up, we were given a completely different version of events. The refusal to document the incident in writing, combined with conflicting stories, raises serious concerns about transparency and accountability. After picking our pup up, we discovered bite marks and eye infection following. The fact that dogs of all sizes are mixed together, especially during feeding, shows extremely poor judgment and unsafe handling practices. On a side note, their website/storefront stated we could pick dogs up during break time, but they will charge a fee. We tried to do that once, and the staff showed up rude and fed up insisting us picking up during business hours. Crazy! We are just so incredibly fortunate that our dog is safe, but this experience was completely unacceptable. Between the lack of communication, inconsistent reporting, and questionable safety practices, we strongly advise others to think twice before trusting this facility with their pets!

I just wanted to leave a grooming review for Portland Barkzone. Thank you Taylor! My dog Mauricio has never looked better. You are very professional, on top of scheduling and personable. I apologize for not leaving a tip! The grooming rates went up substantially since my last visit! Barkzone is lucky to have you. Thanks again

Best dog grooming salon out of many I've tried. Only 1 dog per groomer at a time so the appointment is short. Friendly people and reasonable prices.

I was able to get my doodle groomed during the quarantine. They were very professional by coming out to the car and retrieving our dog. We are very pleased with our guys cut, he's gorgesous thank you BarkZone.

Walk-in nail trimming for Fitz (LO location).Staff were nice and professional. Great job.