Reviews & Testimonials

This is the BEST place ever to bring your dog. We've been taking our Australian cattle dog here for years and have always seen Winston enjoying himself on the doggie cam and when we drop him off and the staff see him they almost always recognize him and greet him with his name and a doggie pat pat on the head. He leaves us gleefully each time, tail wagging as he follows the staff into the inner sanctuary. The staff is just amazing. Haven't met a grumpy member of the team yet- and we've been coming here for years. A true find, for sure!

This place does excellent work!

My dog loves these guys!!

We recently rescued an adorable golden retriever who is a bit nervous & skittish. He had never been professionally groomed before so our dear Alex had her hands full. In her true professional fashion she groomed him with tender loving care & the 2d time he went was great - he went right with her. Thank yiu Alex for always taking such great care of our fur babies. You are the best!

I’m beyond frustrated with the service at this place. The front desk staff is completely unprofessional, and my experience with the groomer was unacceptable. While trying to trim my corgi’s nails, the groomer accidentally shaved a patch of hair off his back. If it had been any deeper, my dog could have been seriously hurt. To make matters worse, the groomer only left a voice message to inform us about the accident. The front desk staff was unapologetic, repeatedly insisting that a $10 discount was sufficient because it’s just a patch of hair that will grow back. I can’t imagine they’d feel the same way if they went for a manicure and ended up with a bald spot—they’d be outraged! They need to seriously reassess their techniques and figure out how to avoid these accidents in the future. This was a terrible experience, and I wouldn’t recommend this place to anyone! Update: The owner reached out to discuss the issues we had with the front desk and the groomer that day. He was understanding and offered us a voucher for a free grooming in the future. We appreciate his attitude and the fact that he values customer satisfaction. We might consider coming back once our dog's fur grows back more.

One time I tried to bathe my Lab on the back deck. One time. That was 7 yrs ago. The self wash tubs are a back saver. Edit 10/2024 Guess you'd better call ahead. Here over an hour before close & got told selfwash are closed early. Rude little goth girl. 5 star to 4.

I boarded my dog for a week when I was on vacation the first week of august. There was a few days where I didn’t see my dog on the puppy cam, when I called, they said everything was fine and he was doing great. When I picked my dog up, he was significantly skinnier and had horrible diarrhea, which Barkzone never called to let me know he was sick. He continued to not eat/have diarrhea for a week after I picked up my dog from Barkzone. I have never had any issues with day care but I will NEVER board my dog here again.

Kayla was AMAZING!!!! She did an EXCEPTIONAL job grooming Onyx!! We will be booking with her again! I'm so happy I found you guys!!!

The last two times I tried to get my dogs nails trimmed here, we walked away not having gotten them trimmed at all. A couple of years ago I had an appointment and brought my dog in and the attendant said “I can’t do it without help and I’m the only one here.” Shortly after, another employee walked in with their off-leash dog which ran up to my nervous, on-leash dog and cornered it. They did nothing about this but watch. Didn’t even try to call the dog away. Then still said they couldn’t do it even though they clearly had help now. Thought I’d try them again and explained what had happened last time with someone very understanding on the phone. They said we’ll make sure there’s enough help and to schedule at a time when it’d be low traffic in the shop. Today I show up for my appointment and nobody is here at all. Not answering my phone calls or their ring door bell. We waited around for 30 mins and nothing. Pretty bad experience all around. UPDATE: The still haven’t even responded to my voicemails I left 3 days ago. Waste of time.

Barkzone is great! It's the staff that make it so. They are friendly and attentive to my dog, they know her. I would LOVE it if drop off were a little bit faster!

My 6-yr-old Great Pyrenees got her first grooming ever and she came out looking and smelling fabulous. They were sensitive to her nervousness and were able to groom her without needing to resort to a muzzle. She's much more comfortable without all the extra floof (IYKYK). Beats trying to bathe her myself in my claw foot bathtub! Highly recommend.

After two serious incidents, we will never ever trust this place with our dog again! During the first incident, while we were overseas, we saw their missed call at around 2am with no voicemail or email. We were extremely frightened, especially since we had previously been told they would only call in the case of a serious emergency involving our dog. I spent that time repeatedly calling them back in distress, but no one answered! 💔 It took nearly an hour to finally reach someone. We later found out they had mishandled our dog’s food storage and we had to urgently purchase new food at our own expense to ensure our dog was fed. The lack of communication, accountability, and basic responsibility in this situation was unacceptable! The second incident was far worse. Just three days into our trip, we received a voicemail saying our 7 lb dog had been involved in a fight. We were initially told that a large dog pinned her down during mealtime. We specifically requested a written explanation of what happened and asked for photos. While they did send photos, they never provided any written explanation. (Not surprised!) Instead, we only received a phone call from a manager, and later, when we picked our dog up, we were given a completely different version of events. The refusal to document the incident in writing, combined with conflicting stories, raises serious concerns about transparency and accountability. After picking our pup up, we discovered bite marks and eye infection following. The fact that dogs of all sizes are mixed together, especially during feeding, shows extremely poor judgment and unsafe handling practices. On a side note, their website/storefront stated we could pick dogs up during break time, but they will charge a fee. We tried to do that once, and the staff showed up rude and fed up insisting us picking up during business hours. Crazy! We are just so incredibly fortunate that our dog is safe, but this experience was completely unacceptable. Between the lack of communication, inconsistent reporting, and questionable safety practices, we strongly advise others to think twice before trusting this facility with their pets!

I just wanted to leave a grooming review for Portland Barkzone. Thank you Taylor! My dog Mauricio has never looked better. You are very professional, on top of scheduling and personable. I apologize for not leaving a tip! The grooming rates went up substantially since my last visit! Barkzone is lucky to have you. Thanks again

Great service and very great staff

This place is amazing! Janelle is the best and my pup is well taken care of here!

It’s very stressful for my dog, Sophie, and me too!! Our regular groomer moved back East, so we needed a new groomer. They did an excellent job of grooming Sophie, and the girl who helped us was very nice and treated Sophie so sweetly. Definitely going back to Bark Zone!

I took my dog to get a full bath today! It only took exactly 1.5 hours to complete and he is looking fabulous. They completed the service in a timely manner and the staff was very friendly. I was nervous since my dog doesn’t like getting his nails trimmed, but when I picked him up, he seemed very friendly and happy with the staff. He was nervous going in but they made him feel comfortable and that was the most important thing to me. Thank you for taking care of Menace today!! You guys are awesome :)

The end results are always good.