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Reviews & Testimonials

See what BarkZone customers are saying about their dogs’ experiences with our team.

A collie, a white shepherd and other dogs of many breeds walking toward the camera in a BarkZone outdoor play yard

Google rating

Google reviews

From Google reviews across our BarkZone locations

Customer reviews

What Pet Parents Are Saying

Real experiences from BarkZone customers.

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Beaverton (Bethany)
Montavilla
Lake Oswego

2 out of 5 stars
October 11, 2024

I'm genuinely confused how this place stays in business. I have tried on many occasions to use this location for grooming and have had pretty much the same negative experiences each time. They have the WORST communication of any business I've ever seen. They do not answer their phone regularly - it always goes to voicemail and on top of that, they don't return those voicemails. I was able to finally reach someone after multiple days of calling to schedule an appointment. Appointment is schedule for 2 weeks out - that's great. Day of appointment comes, groomer calls out sick - I get it, no worries. They move my appointment to the following week on a Friday, same time - again, great, that works. I call Tuesday to confirm the time of my appointment - no answer, nothing returned. Same with my calls Wednesday and Thursday. No answer, no call back to VM. Show up on Friday, with the idea that my appointment was the same time that I was told 3 weeks ago. The person checking me in tells me, "We had your appointment down for an hour earlier and we're booked for the day, we can reschedule you for 3 weeks from now." No thanks. I'll take my business elsewhere. Sure, their staff is nice and professional without a doubt. But their management is horrendous. Hire someone to answer the phone

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Clayton Young
Lake Oswego
Google review
4 out of 5 stars
October 2, 2024

One time I tried to bathe my Lab on the back deck. One time. That was 7 yrs ago. The self wash tubs are a back saver. Edit 10/2024 Guess you'd better call ahead. Here over an hour before close & got told selfwash are closed early. Rude little goth girl. 5 star to 4.

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Richard Harris
Beaverton (Bethany)
Google review
1 out of 5 stars
September 28, 2024

I boarded my dog for a week when I was on vacation the first week of august. There was a few days where I didn’t see my dog on the puppy cam, when I called, they said everything was fine and he was doing great. When I picked my dog up, he was significantly skinnier and had horrible diarrhea, which Barkzone never called to let me know he was sick. He continued to not eat/have diarrhea for a week after I picked up my dog from Barkzone. I have never had any issues with day care but I will NEVER board my dog here again.

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Marisa Rios
Beaverton (Bethany)
Google review
5 out of 5 stars
September 13, 2024

Always happy with their kind care of our 14 year old lab mix and so appreciate how clean she looks and smells.

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Katrin Fink
Lake Oswego
Google review
5 out of 5 stars
September 13, 2024

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Ronald Everoski
Lake Oswego
Google review
5 out of 5 stars
September 12, 2024

Shannon is wonderful with my pup! I drive from Beaverton to work with her because my pup does so well with her and he is generally pretty anxious with baths and grooming. Thank you so much for taking such wonderful care of our fur babies!

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Olga Nikolova
Lake Oswego
Google review

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